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Helpdesk

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Activity overview

Latest activity by Helpdesk
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    Helpdesk created an article,

    How do I choose to show or hide completed projects and tasks?

    The hide/show completed things is in the my settings area.  And it's important to know that the my settings show/hide is a global setting  - so you want to predominantly show Or hide completed t...

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    Helpdesk created an article,

    @Mentions

    To learn about @mentions, see Mentioning users on project messageboards.   All incoming @mentions are aggregated on the Mentions page for ease of reference. You can archive incoming @mentions an...

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    Helpdesk created an article,

    Rate history

    Easy Projects keeps a log of user rates with the effect that every time you change a personal billing rate the past time entries are not recalculated with the new rate but rather use the rate that ...

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    Helpdesk created an article,

    Editing a custom report

    To be able to edit a custom report, the "Access Report Generator" global permission must be enabled in your role.   You can edit a custom report at any time. To edit a report: Click Reports on ...

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    Helpdesk created an article,

    Reports screen

    The Reports screen consists of the following elements:   Element Description Purpose Add Report button  Use it to add a new custom report. Custom reports The list of available custom report...

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    Helpdesk created an article,

    Mentioning users on project messageboards : @mention

    For activity messageboard mentions, please refer to Mentioning users on activity messageboards: @mention. Projet messageboard mentions work in a similar way except it lacks the follower functionali...

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    Helpdesk created an article,

    Mentioning users on activity messageboard : @mention

    To provide for additional communicability Easy Projects offers @mention functionality on messageboards both project's and activity's. The essence of the feature is that as you type in the message b...

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    Helpdesk created an article,

    Auto-follow

    Easy Projects offers follower functionality that allows users to follow activities they choose without being an assignee. Follower notification is independent of both email and push notification sy...

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    Helpdesk created an article,

    Test upgrading from one major version to another eg version 10 to version 12

    To make sure your system and your current EP database can handle a jump from one major version to another, make sure you do a test upgrade, first. You will also need the latest license - when your ...

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    Helpdesk created an article,

    Duplicating rate cards

    Since a rate card can be used in more than one project, editing the card's rates or versions and saving the changes will result in all the projects involved being affected. To avoid this, you can d...