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Adding files-attachments from Outlook

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    Helpdesk

    Hi Alisa,

    Thank you for your question. Unfortunately this is not possible due to how Outlook stores attachments and how your internet browser reads those attachments. 

    When you copy or click and drag an attachment from Outlook, it gives the a link to the user's pc filesystem, for example "file:///C:/Users/DAVID~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png". 

    One of your browsers security policies is not to allow load files from a pc filesystem which is why you cannot drag or copy directly from an email into EP.

    The only way is for you to download/save the attachment first then upload to EP.

    regards,
    David

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