The process of backing up EP consists of two steps: database backup and installation folder backup.
NOTE. If your EP is setup to store attachments on a local disk instead of database then you have to backup a folder with EP attachments as well.
To make a backup of your Easy Projects installation prior to upgrade it, follow the steps described below.
1) Launch MS SQL Server Management Studio at 'Start -> All Programs'.
2) Once you are logged in to your SQL server locate your Easy Projects database, right-click on it and choose 'Tasks -> Back Up'.
3) Make sure you choose 'Full' backup type and check location where the backup file will be created. The path can be changed if necessary.
Press OK to start the backup process.
4) Now make a copy of your EP installation folder, e.g. zip it.
If you encounter any errors during the EP upgrade process or after, please take screenshots of the errors, attach them to your support ticket, and send us a ticket at firstname.lastname@example.org
In order to roll back to the original EP install in case of a problem, simply reverse the process: restore Easy Projects database from the backup and copy the folder with Easy Projects files from the backup back to 'c:\Inetpub\wwwroot\' folder.