Availability
Overview
You can post and exchange messages with your fellow team members within a project. Messages associated with a project can be viewed on its details page (Messages, Files, Audit trail section), or My assignments page. You can always check out how many messages have been posted for a project in total, as well as see how many new messages have been posted at a given moment, if any, in the Activity center.
Warning
To be able to view your messages, the users you want to view them must have appropriate viewing permissions enabled in their roles.
Viewing project messages
To view messages posted for a project, take these steps:
- Open project details.
- Access the Messages, Files, Audit trail panel.
- Select the Messages checkbox.
- As a result, all messages posted for the project will be displayed as a log of messages uploaded files and audit trail items.
- New items posted by other users and not yet viewed, are marked with light-purple circles. The counter of unread items is also displayed next to the Messages checkbox.
Adding reactions to messages
You can add a reaction (emoji) to a posted message:
- Click the reaction button under the posted message.
- Select an emoji.
- Repeat the procedure to add another one.
Note
The number of emojis that can be added to a message is unlimited.
Posting via project details
To post a message via the project details section:
- Go to Activity center on the main toolbar.
- Locate the project you want to post a message for.
- Hover over the name of the project and lick the Details button.
- Type your message in the message box.
- Click the paper clip button to attach a file to the message.
- Click the "Post" button to post the message.
Posting via My assignments
To post a message via My assignments:
- Access My assignments via the button on the top toolbar.
- Click the name of the project you want to post a message for.
- As the project details panel opens on the right, proceed as in the section "Posting via project details" above.
Posting messages by email
As you receive a notification by email about the posting of a message for a project and decide you would like to reply to it, proceed as follows:
- Click the "Reply" button for the message in your email client or browser.
- Type the text of the message to be posted in the body of the letter.
- Send the message the usual way.
Warning
While you can reply from any notification email you get, make sure that you reply to the correct project.
Warning
Users can post messages by email even to projects they are not members of, as long as they receive a notification (like if the project manager chooses to manually send the user a notification) and they are project members.
Warning
Posting messages by email only works with single notifications. Notification digests are not supported.
Warning
Attachments are currently not supported. The text of any posted-by-email message with an attachment will still be posted, but the attachments won’t be included.Warning
By default this feature is only available for customers running on the Birdview servers. For self-hosted customers interested in this feature, please contact us for a quote to implement this on your servers.
Deleting/editing messages
You can edit or delete a message if you:
- have posted the message; or
- have the permission to edit or delete the project the message is attached to.
- Access the Messages, Files, Audit trail panel for the respective project or activity by one of the available methods, e.g., via Activity center, or the details page.
- Hover over the message you would like to edit or delete.
- Click on the right of the message row.
- Select Edit or Delete.
Timestamps
The timestamps automatically added for system events are time zone-sensitive. It means that a user in time zone T+2 will see an event with a timestamp that is two hours ahead of that which a user in time zone T will see.
Use case
- User A (whose time zone is UTC-2) adds a message at 10:20 AM. They open a project audit trail log and see that they added the message at 10:20 AM.
- User B (whose time zone is UTC+1) opens the project audit trail log and sees that User A added a message at 01:20 PM.